Ringing Success- Telephone English Program
Course Content
Ringing Success- Telephone English Program
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1.Basic Telephone Phrases
00:00 -
Quiz 1
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2.Telephones Skills-Phrasal Verbs
00:00 -
Quiz 1
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3.Customer support Greetings
00:00 -
Quiz 1
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4.Customer support Compliance Messages
00:00 -
Quiz 1
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5.Customer support Sign posting
00:00 -
Quiz 1
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6.Customer support Transferring
00:00 -
Quiz 1
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7.Customer support Going On Hold
00:00 -
Quiz 1
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8.Customer support Checking in while waiting
00:00 -
Quiz 1
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9.Customer support Appreciating the patience
00:00 -
Quiz 1
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10.Customer support Apologizing
00:00 -
Quiz 1
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11.Customer support Requesting Screen Sharing
00:00 -
Quiz 1
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12.Customer support Queue Status
00:00 -
Quiz 1
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13.Customer support Offering Help
00:00 -
Quiz 1
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14.Customer support Positive response
00:00 -
Quiz 1
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15.Responding to Complaints
00:00 -
Quiz 1
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16.Approach to Managing Complaints
00:00 -
Quiz 1
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17.Handling a Abusive Customer
00:00 -
Quiz 1
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18.Prompting Promotion
00:00 -
Quiz 1
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19.Goodbye-Closing
00:00 -
Quiz 1
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20.Call center glossary terms part-1
00:00 -
Quiz 1
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21.Call center glossary terms part-2
00:00 -
Quiz 1
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22.General phrases for Reception
00:00 -
Quiz 1
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23.Asking for more information and Making Contact
00:00 -
Quiz 1
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24.On Hold and Transferring
00:00 -
Quiz 1
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25.Taking Information and Ending the conversation
00:00 -
Quiz 1
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26.Giving Information & While having Listening
00:00 -
Quiz 1
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