Refund and Return Policy
Introduction
At Lady Hawk, we strive to provide the highest quality learning experience. If you are not completely satisfied with our services, we offer a 15-day refund policy to ensure your satisfaction.
Refund Eligibility
To be eligible for a refund, the following conditions must be met:
- You must request a refund within 15 days of your purchase date.
- The request must be made for an initial purchase of a course or subscription. Renewals and recurring charges are not eligible for a refund.
- Refunds are applicable only to courses and services purchased directly from Lady Hawk.
Non-Refundable Items
The following items are non-refundable:
- Promotional offers and discounts
- Gift cards
- Services or products purchased through third-party vendors
How to Request a Refund
To request a refund, please follow these steps:
- Contact Us:
- Email our support team at ladyhawkenglish@gmail.com with your order details, including your name, email address, purchase date, and the course or service you wish to refund.
- Review Process:
- Our team will review your request within 3 business days and may contact you for additional information.
- Approval:
- If your refund request is approved, we will process the refund to your original method of payment within 7-10 business days. You will receive an email confirmation once the refund has been processed.
Partial Refunds
In certain situations, partial refunds may be granted at the discretion of Lady Hawk. This could include:
- Situations where only part of the service was utilized
- Requests made beyond the 15-day window but under exceptional circumstances
Return of Physical Products
For any physical products purchased from Lady Hawk (e.g., books or learning materials):
- The return request must be made within 15 days of receiving the product.
- The product must be unused and in the same condition that you received it.
- It must also be in the original packaging.
Return Process for Physical Products:
- Contact Us:
- Email our support team at ladyhawkenglish@gmail.com with your order details and reason for return.
- Shipping Instructions:
- Our team will provide you with the return shipping address and instructions. You are responsible for the shipping costs associated with returning the item.
- Inspection and Refund:
- Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original method of payment within 7-10 business days.
Cancellations
You may cancel your subscription at any time. Cancellation will prevent future billing, but please note that no refunds will be provided for partial subscription periods.
Contact Us
If you have any questions or need assistance with your refund or return, please contact us:
- Email: ladyhawkenglish@gmail.com
- Phone: +91 9940855855
We are here to help and ensure that your experience with Lady Hawk is nothing short of excellent.